Citizens and users
Filing complaints about telecommunications, internet and media-content services and tracking them by a reference number, reviewing Quality of Service indicators, and guarantees protecting the user's rights and personal data.
The services framework
Your comprehensive guide to the Commission's regulatory and electronic services — nine service areas designed to serve citizens, media professionals, companies and licensees, with clear procedures and published turnaround times.
Services framework
Government services to modern standards —
from application to completion
The Communications and Media Commission (CMC) has built its services framework on a single principle: that the beneficiary obtains their service by the shortest route and the clearest procedure. The services are distributed across nine areas covering media regulation, telecommunications and information technology, all administered in accordance with approved procedural manuals and standardized official forms.
The electronic services portal makes it possible to complete most transactions without any paper-based visit: from submitting the application and paying the fees to tracking status and notification of the outcome, with direct support through the Commission's offices located throughout the governorates.
A unified electronic platform available around the clock
Standard published turnaround times for each type of application
Standardized official forms and guidance manuals for every service
Protection of beneficiaries' data and confidentiality of transactions
How to obtain a service
- 1
Identify the service you need
Choose the appropriate area from the services guide and review its scope and requirements.
- 2
Prepare the requirements
Download the approved official form and complete the required documents in accordance with the guidance manual.
- 3
Submit your application
Send the application electronically through the services portal, or visit the nearest Commission office in your governorate.
- 4
Follow up through to completion
Track the status of your transaction by its reference number in real time, up to the official notification of the outcome.
Services guide
The nine service areas
Browse the nine areas and move through to the details of each service: its scope, what it covers, and the procedures and forms associated with it.
Quality of Service and frequency spectrum monitoring
Measuring Quality of Service indicators for telecommunications and internet services, managing the national frequency spectrum, and monitoring its use.
Service detailsInformation technology regulation
Licensing and regulating information technology services and digital service providers under frameworks that encourage innovation.
Service detailsMedia regulation
Licensing media institutions and monitoring their compliance with professional broadcasting rules, and ensuring plurality and responsibility.
Service detailsTelecommunications regulation
Regulating the telecommunications market, issuing licenses, and monitoring compliance with their conditions in a way that ensures fair competition.
Service detailsUniversal Service
Ensuring that essential telecommunications services reach all areas, including the least-served, with appropriate quality and prices.
Service detailsRegulations and forms
A unified library of regulations and official approved forms for all types of applications and licenses.
Service detailsMedia regulation reports
Periodic media monitoring and analysis reports that document the performance of media institutions and their professional compliance.
Service detailsComplaints services
Receiving complaints from citizens and subscribers regarding services and content, and following up on them until final resolution.
Service detailsElectronic services portal
A unified digital platform for submitting applications, tracking transactions, and obtaining services without paper-based visits.
Service detailsService audiences
Who are our services for?
The framework is designed to meet the needs of four main groups, each with its own dedicated service tracks, forms and support channels.
Media professionals and media organizations
Licenses for satellite broadcasting, radio broadcasting and electronic press and their renewal, professional broadcasting rules and guidance manuals, media monitoring reports, and the approved application forms for all types of media licenses.
Companies and investors
Licenses for telecommunications, information technology and digital service providers, regulatory frameworks that support investment, and official tenders and announcements, within a fair and transparent competitive environment.
Licensees
License renewal, data updates and transfer of ownership, tracking regulatory obligations and performance indicators, and receiving official notifications through the message inbox in the electronic services portal.
Start now
Complete your transaction online —
and file your complaint in a few simple steps
Enter the electronic services portal to submit licensing and renewal applications, pay fees and track your transactions, or file a complaint about services and content and follow its handling by a reference number — without any paper-based visit.