Complaints services
Receiving complaints from citizens and subscribers regarding services and content, and following up on them until final resolution.
Service scope
What this service covers
This service is provided in accordance with procedural manuals approved by the Board of Commissioners, and covers the following regulatory tasks and activities:
- Receiving complaints about telecommunications and internet services.
- Receiving complaints about infringing media content.
- An electronic tracking system with a reference number for each complaint.
- Standard processing times that are published and monitored.
Channels for accessing the service
Choose the channel that best suits you — all channels use the same official forms and are subject to the same published processing times.
Electronic Portal
Full electronic submission, tracking, and payment, available around the clock, seven days a week.
Governorate Offices
Eighteen offices across Iraq receive applications and provide direct support.
Support and Enquiries
A specialised team answers your questions about requirements and procedures, both before and after submission.
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Service details