Complaints — Your voice is heard

A free, official channel for receiving complaints from citizens and subscribers about telecommunications, internet, and media-content services, and for tracking them with a reference number through to final resolution.

Track a complaint

Track your complaint status by its reference number

Enter the reference number you received when filing the complaint to see its current status and the latest action taken on it. You will find it in the confirmation message sent to you immediately after submission.

Electronic submission is currently unavailable — your data will not be sent when you click. Please contact the Commission by phone or email published in the page footer.

File a complaint

File your complaint online

Fill out the form below accurately and you will receive a confirmation message with a reference number immediately after submission. Fields marked with * are required.

Electronic submission is currently unavailable — your data will not be sent when you click. Please contact the Commission by phone or email published in the page footer.

Ready answers

Frequently asked questions

The questions citizens and subscribers most often ask about filing complaints, tracking them, and their processing times.

You can file your complaint electronically through the complaints form on this page or through the e-services portal. As soon as you submit it, you will receive a reference number to track the status of your complaint. You must first have contacted your service provider without obtaining a satisfactory resolution within the prescribed period.
The standard processing time ranges between 5 and 15 working days, depending on the type of complaint and its complexity. Complaints relating to billing and service outages are usually processed within a week, while coverage-quality complaints may take longer to allow for field measurements.
Yes. The Commission accepts complaints about media content that violates the broadcasting rules through the same form, by selecting the complaint type "Media content." You must specify the media outlet, the broadcast date, and describe the violation precisely.
Enter the reference number you received when you filed your complaint in the "Track a complaint" field at the top of this page, and the status of your complaint and the latest action taken on it will be displayed.
Yes, filing and tracking complaints is a completely free service for all citizens and subscribers, and the Commission charges no fees for it.
It is advisable to attach anything that supports your complaint: photos of invoices, screenshots of speed-test results, your correspondence with the service provider, or a recording of the media content complained about, if any. The clearer the attachments, the faster the processing.

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